Imend Reviews

After cloning my old hard drive to a new solid state drive my laptop kept trying to boot up the new drive but failing. I assumed the cloning process had failed and took my laptop and old hard drive to iMend to fix. When I collected it I was told that they'd had to re-clone the new drive and they charged me £49, which seemed reasonable. A week later I inadvertently caused the same boot-up problem. i.e the same sequence of lights and same DVD drive starting sound. I knew it must be something I'd just done and it took me a minute to fix!

I normally go to Imend Upper Beeding for all my phone and Computer needs, but today I was told I would have to wait either today or tomorrow to have a screen protector applied - normally a 5 minute job! When I said we could not leave the phone he offered us express service for an additional £10. I have been there lots of times and this sort of job takes 5 minutes not 2 days! I went into Shoreham High Street found another shop who took less than 5 minutes to replace screen protector and charged £10 he also mentioned original screen was cracked and this would take 30-45 minutes, so he got this business and now my daughters, Plus I won't use Imend again - if we can get better service only 3 miles down the road. - Very disappointed and they only get a 1 star due to previous service, otherwise it would be a minus.

I ordered a new screen for my phone and was told it would take 2 weeks to come in. I paid for the screen and repair upfront which was £350. This was 3 months ago. I still don't have my phone fixed and they keep blaming it on shipping errors. I asked for a refund after 1 month and was refused. I was promised it would arrive soon. Another month went by and I asked for a refund and was refused again. This time I was promised a refund, he even made it look like he did a charge back to my debit card. Then he said there was a bank error. I was told to come into the store for cash and when I did, he said he didn't have it and would issue my refund with his personal account. 2 weeks later, still nothing. Thanks for stealing my money.

I visited the iMend Drumcondra store over the weekend as had a broken phone screen. They were extremely pleasant to deal with, very thorough and efficient I had my phone back within a few hours. Would highly recommend them.

The service was good and the price was...ok ish at the time, but about 4 months later and the screen was horrendous to use - it went hypersensitive and was doing all sorts of things that I didn't ask it to! Ultimately I was disappointed, spent £60 and then still had to pay the full apple amount to get it done properly :(

Prompt and effective repair of my phone screen via post-in service. Only 4 stars because I received an email requesting my passcode, which I do not believe was made clear to be a requirement whilst agreeing to the service, and was unnecessary for a screen repair. However they were very accommodating to perform the repair without the passcode for a shorter warranty, which I think was fair.

Excellent service from start to finish. I phone battery needed replacing. Booked on line, 15 mins later received call advising engineer will call with an appointment, shortly after engineer called with a time and arrived as promised. Within 3 hours phone was sorted. Very good price too! Highly recommend

My iPhone 7 Plus had an issue with the Audio IC, an issue I went to apple about and they told me there was no way this could be fixed and my only alternative was to buy a brand new phone.

Not only was my phone completely fixed and restored, I was also dealt with the utmost kindness, most especially by Mahmoud and Eden.

150% recommended!

Booked a home repair over the phone & got a return call within the hour confirming date & time. A pleasant, efficient technician arrived (based in Derby), obviously very experienced & knew exactly what he was doing; my phone was up & running in no time. All repairs were carried out in front of me & I have no hesitation in recommending iMend. Brilliant! Thank you.

Sent phone off and the process was really simple and easy. Loved the website and how easy it was to navigate everything. Phone came back very quickly as was good as new and they put the screen protector on perfectly. Very worth the money and will probably use iMend in the future and would also definitely recommend them.

Outstanding service! Emailed imend and got a return phone call almost immediately, and arranged a date and time to suit me.
Arshad arrived promptly and replaced the battery on both our iPhones for a fantastic price!
Really impressed by the service and won’t hesitate to use again and will recommend to friends and family.
Many thanks

I submitted my phone via post for a battery replacement and received it back on the 4th working day. It was a painless process and communication was good throughout. The battery life of my 2 year old phone has almost doubled so it was definitively worth the money.

You need to provide access to your phone so they can test it before sending it back, but it can also be reset if you don't want to give out your PIN/password. Just remember to take a backup before you send it in.

AVOID THESE SCAMMERS AT ALL COSTS

Recently had my iPhone 7 screen replaced and within 3 weeks it has cracked around the speaker at the top. Despite not being dropped or mishandled. Technician Dan was rude ignored me and called me a lair and refused to help. Imend customer service was useless and didn't care less. Clearly the screen was a cheap replacement and now I'm paying the price.

The screen is fixed and it was done very quickly however there was a slight colour change which didn’t massively bother me until I realised that the screen is not really working, it’s both super sensitive and not sensitive enough, e.g. it clicks on things when I’m trying to scroll and I can’t use Snapchat video anymore. Screen sensitivity has never been a problem with this phone before I replaced the screen.

Amazing! Booked Sunday evening and received a call at 8:15 asking what time I wanted the engineer to come and fix it, was even asked if I had any other issues with my phone other than the one I originally stated. Done within half and hour with everything working perfectly and fully checked by engineer, amazingly polite and would definitely recommend given the speed, convenience and fair price.